Privacy Policy

When you contact us by form, email or telephone, we collect the information you provide, which may include your full name, email address, telephone number, city, province or state, customer type, inquiry type, product interests and message. Correspondence may also include project details and our responses. Please share only information relevant to your request, and avoid sending payment card details, identification documents or other sensitive information through the website.

Your browser also sends technical information when requesting a page or an external resource. Hosting and technology providers may receive an IP address, browser and device details, requested pages or files, referring page and request time. These requests allow content to be delivered and can support troubleshooting and security.

We use the information necessary to answer inquiries, discuss products and availability, prepare requested quotations, arrange follow-up or showroom visits, and manage the resulting business relationship. We also use necessary information to operate and protect the website, prevent abuse, maintain appropriate business records, resolve disputes and meet legal obligations.

Information is collected, used and disclosed for identified, legitimate purposes with the consent required by law, or where the law permits otherwise. An inquiry does not subscribe you to unrelated marketing. Where required, we seek separate consent for promotional communications, sensitive information or a new purpose. Simply browsing this website is not blanket consent to every use of your information.

You may decline optional information or withdraw consent by contacting us. If information is necessary to respond to your request or perform a service, we will explain the resulting limitations. Withdrawal does not affect processing already lawfully carried out or records we must retain under applicable law.

The website stores your chosen language and display theme in your browser using local storage. You can remove these preferences through your browser's site-data settings; your choices may then need to be selected again.

Our pages load resources from third parties, including Google Fonts, Tailwind's content delivery service, cdnjs for Font Awesome icons, and Unsplash images or image fallbacks. Loading a resource connects your browser to its provider, which can receive technical request information and may apply its own privacy practices. Browser privacy settings may help you restrict external resources, cookies and site data, although some visual features may be affected.

Links to social networks, Google Drive documents and other websites take you to services with their own privacy policies. Review those policies when using their services. We will provide any additional information and consent choices required before introducing optional tracking that requires consent.

Access within MDP Surfaces is limited to people who need the information for their responsibilities, such as responding to customers, managing operations or addressing legal matters. Normandin Systems designs, develops, hosts and manages this website and may access information as necessary for those services.

We may also use providers for hosting infrastructure, form delivery, email, technical support and professional advice. Disclosures to these providers are limited to the information necessary for their services and are subject to applicable confidentiality and privacy requirements. A requested referral or project coordination may involve another business; we will obtain consent where required before sharing your contact or project information.

We may disclose information when legally required or permitted, including to respond to valid legal demands, address fraud or security incidents, or establish or defend legal rights. A business sale, restructuring or financing may require limited disclosure under the conditions and safeguards required by law.

Providers and external resources may process or store information outside Québec, including elsewhere in Canada or in other countries. Information may consequently be subject to the laws and lawful access powers of those locations. Any transfer we arrange remains subject to applicable privacy requirements, including required assessments and contractual safeguards. Contact us for further information about the providers involved in your request.

We retain personal information only as long as necessary for the purposes for which it was collected or lawfully used, subject to legal retention requirements. The period depends on the nature of the inquiry, any continuing business relationship and applicable obligations. Information no longer needed is to be securely destroyed or, where permitted by law, properly anonymized.

We apply safeguards appropriate to the sensitivity and use of the information, including limiting access to authorized people and protecting the systems used to handle it. No internet transmission or storage method can guarantee absolute security. If a confidentiality incident occurs, we will take the measures and provide the notices required by applicable law.

Subject to applicable law, you may request access to your personal information, correction of inaccurate, incomplete or ambiguous information, and withdrawal of consent. You may also request eligible computerized information collected from you in a structured, commonly used format, or its transmission to a legally authorized recipient. These rights have legal conditions and exceptions; they do not create an unconditional right to erase all business records.

Send privacy questions, written rights requests or complaints to info@mdpsurfaces.com, attention: Person responsible for the protection of personal information, MDP Surfaces Inc., 808 Selkirk Ave, Pointe-Claire, QC H9R 3S3, Canada. You may also call 1-888-850-8838 for assistance.

We may verify your identity using information proportionate to the request. We respond within the applicable legal period, generally 30 days for access or correction requests under Québec law. If a request cannot be granted, we will explain the applicable reason and available remedies. You may contact the Commission d’accès à l’information du Québec or, where it has jurisdiction, the Office of the Privacy Commissioner of Canada.

We may update this policy to reflect changes in the website, our practices or the law. The revision date will identify the current version, and we will provide further notice or obtain consent where required. An update does not itself authorize an incompatible new use of previously collected information or limit rights provided by law.